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HLTWHS004 Manage work health and safety Release 2

HLTWHS004
Manage work health and safety
Release 2
Assessments
Aspire Version 1.1

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HLTWHS004 Manage work health and safety, Release 2 – Assessments
© 2015 Aspire Training & Consulting
Level 1, 464 St Kilda Road
MELBOURNE VIC 3004 AUSTRALIA
Phone: (03) 9820 1300
First published November 2015
ISBN 978 1 76031 700 3

Learning checkpoint 1
Establish work health and safety practices
This learning checkpoint allows you to review your skills and knowledge in establishing work health and safety practices to keep the workplace safe.
Part A
1. Under the model Act, what is meant by the term ‘duty of care’?
2. Under the model Act, what is meant by the term ‘due diligence’?
3. What are the four types of duty holders under the model WHS act?
4. What are some general duties that duty holders may have?
5. Under the model Act, who can be a person conducting a business of undertaking (PCBU)?
6. For whom does a PCBU have a duty of care to provide a safe workplace?
7. What are the roles of the state and territory regulators?
Part B
Read the case study, then answer the questions that follow.
Case study
Miyuki is a community nurse and her role is based in Tasmania at the Hobart Community Health Centre (HCHC). The HCHC has a range of community services including nursing, podiatry, social work and physiotherapy. There are also office workers and housekeeping services that work as part of the team based in this building.
Jill is the health and safety representative (HSR) for the nurses and Tim is the HSR for the combined allied health services.
Rhonda is the area service manager for all of the services based out of the HCHC and she answers directly to the company’s chief executive officer (CEO), Jacob.
1. What model WHS legislation and other supporting guidelines should the HCHC access in order to comply with the law?
2. Write three examples of model Codes of Practice that may be applied to Miyuki’s workplace.
3. What are some sources that Miyuki can use to access WHS information?
4. What WHS policies might the HCHC have to ensure compliance with WHS legislation?
5. What procedures might the HCHC have regarding hazards and risks in the workplace?
6. What are some methods that Jill could use to identify hazards in the workplace?
7. What information should Miyuki find in the HCHC’s hazard identification procedure?
8. What is the correct reporting line that Miyuki should follow to raise issues related to hazards, incidents and injuries?
9. What are the steps that Tim and Jill should follow when conducting a risk assessment?
10. What are the levels of the hierarchy of control that Tim and Jill could implement to manage risks in their workplace?
11. What information should Jill and Tim find in the risk assessment and control procedure?
12. What are some things that Rhonda should consider when monitoring risk controls and hazard-specific procedures?
13. When might Jacob need to engage the services of a suitably qualified professional to give expert WHS advice?

Learning checkpoint 2
Facilitate consultation, cooperation and communication
This learning checkpoint allows you to review your skills and knowledge in facilitating consultation, cooperation and communication.
Part A
1. What are some factors that influence communication in the workplace?
2. What are some types of training that might be included in a community services environment induction program?
3. List three examples of personal protective equipment (PPE) that might be required as part of an infection control policy in the community services environment.
4. What WHS legislative requirements apply to the community services environment regarding emergency management?
5. What WHS emergency situations should be covered in the emergency procedures for the community services environment?
Part B
Read the case study, then answer the questions that follow.
Case study
Daniel works as a carer for Home Help, an organisation that provides care packages for eligible people who need assistance with showering, cleaning and shopping.
Emily, a fellow worker at Home Help, had a significant manual-handling incident last week and tore a muscle in her shoulder while assisting someone with their shower.
Janice is the local manager at Home Help and has been asked by the National Director, Isaac, to investigate Emily’s incident and ensure that Daniel and the other workers are not at risk of a similar injury.
As part of the investigation, Isaac has asked Janice to conduct a safety audit of the Home Help systems, including the consultation framework, training and related documentation processes.
1. List three consultation activities that Janice might review to check for evidence of compliance with legislative consultation requirements?
2. By law, what information should the Home Help workers have been consulted about regarding manual handing?
3. Why does Isaac think it is important for Janice to review Home Help’s consultation and feedback processes?
4. What Home Help consultation records might Janice review during her investigation?
5. What type of information would Janice expect to find when she reviews documented consultation outcomes regarding manual handling?
6. When Janice reviews the hazardous manual task policy, what evidence of safe design principles might she find?
7. What evidence will Janice need to find regarding manual-handling training to demonstrate that Home Help complies with the WHS legislation training requirements?
8. List some evidence that Janice might find to prove that Daniel, Emily and the other workers at Home Help have been given an opportunity to participate in WHS processes.

Learning checkpoint 3
Monitor compliance with risk control processes
This learning checkpoint allows you to review your skills and knowledge in monitoring compliance with risk control processes.
Part A
1. What are some factors that should be considered when monitoring incident and injury report data?
2. What are four ways that incident and injury data can be used to influence incident prevention strategies?
3. What are the five categories that classify workplace incidents, based on the severity of the outcome of the incident?
4. What is quality system documentation and how can it be applied to evaluating the WHS record-keeping system of a workplace?
Part B
Read the case study, then answer the questions that follow.
Case study
Po-shun is the WHS consultant at Care-Car, a community-based company that meets transport needs in the community by providing transport to and from medical appointments.
Edmund is the manager of Care-Car and is responsible for a team of drivers and reception staff.
Last week a very serious incident occurred, when Simon, one of the drivers at Care-Car, turned a blind corner in the car park and hit Fiona, an office worker.
Fiona was taken by ambulance to the hospital where she required several operations, and will likely need an extensive period of rehabilitation.
Edmund identified that a concerning factor of this case was that the incident report described the incident location as ‘the blind corner in the car park’ and when the incident was discussed at the next staff meeting, many workers volunteered stories of near-misses they have had in that same location.
1. By WHS law, what immediate and follow-up actions should Simon have taken as soon as this incident occurred?
2. By WHS law, what immediate and follow-up actions should Edmund have taken as soon as he became aware of this incident?
3. What information should the workers at Care-Car be able to find in their WHS record-keeping policies and procedures?
4. What are some ways that Po-Shun can monitor Care-Car’s hazard, incident and injury reporting processes to meet legislative requirements?
5. When evaluating the WHS record-keeping policies and procedures at Care-Car, how can Edmund discover why the system failed to identify the ‘blind corner’ hazard until it was too late?
Learning checkpoint 4
Evaluate and maintain WHS
This learning checkpoint allows you to review your skills and knowledge in evaluating and maintaining WHS.
Part A
1. What information regarding workplace training should be included in a WHS action plan?
2. How can motivation impact workplace change?
3. List one potential WHS action plan objective and an appropriate performance measure.
4. What is an iterative process and how should it be applied to the WHS action plan?
Part B
Read the case study, then answer the questions that follow.
Case study
Elizabeth is the chief executive officer of Real-time Meal-time, a community service provider that delivers frozen meals to people living in the community. The company recently experienced a huge growth with the acquisition of two smaller industry competitors.
Real-time Meal-time now faces the challenge of streamlining the WHS systems from the three branches and ensuring all of the workers are familiar with the WHS policies, procedures and practices at Real-time Meal-time.
Elizabeth and her officers agree that there are going to be many competing WHS issues and training needs that will need to be addressed in the coming months.
1. How should Elizabeth and her officers identify and prioritise WHS issues at Real-time Meal-time?
2. Why is it important for Elizabeth to consult with workers when identifying and prioritising WHS issues?
3. List three of the benefits that may be gained by involving Real-time Meal-time workers in the process of identifying WHS priorities.
4. What steps must Elizabeth and her officers take to develop and monitor a WHS action plan for Real-time Meal-time?
5. List three methods Elizabeth might use to identify barriers to improvement at Real-time Meal-time.
6. Why might Elizabeth use mind mapping as an activity to facilitate improvements at Real-time Meal-time?
7. What are some WHS priorities that might be included in Real-time Meal-time’s WHS action plan?
8. When should Real-time Meal-time’s WHS action plan be monitored and updated?
9. How will Elizabeth know that the objectives of Real-time Meal-time’s WHS action plan are being achieved?
Final assessment
How to work through this final assessment
This final assessment is designed to assess your performance of competency for the unit HLTWHS004 Manage work health and safety, Release 2. Your assessor or workplace supervisor will help you fully understand assessment requirements for this unit.
The features of this final assessment are detailed in the following table.
Feature of the assessment resource Explanation
Assessment information and scope This section provides details of the unit of competency covered, setting out information about the aims of the unit, what areas are covered, how the assessment tasks must be completed and how the assessment is conducted.
Are you ready for assessment? This section provides you with the opportunity to self-assess your performance, to ensure that you are ready to commence the assessment process.
Final assessment overview This section provides an outline of the final assessment tasks to be covered.
Assessment plan Your assessor will discuss the assessment tasks with you and may also customise the assessment tasks to suit specific requirements where needed.
Final assessment tasks This section outlines the final assessment tasks in detail, including the relevant documentation you need to complete and submit along with your final assessment tasks.
Record of outcome As you progress through the final assessment tasks, your assessor will use the record of outcome to confirm your performance and provide relevant advice and feedback.
Further information
Before you commence your final assessment tasks, you should review the information provided by your training organisation about assessment. You should not commence your final assessment tasks until you have read and understood this information. Your training organisation must also provide information about assessment while on practical placement, including specific time lines.

Assessment information and scope
Who is the final assessment designed for? The final assessment is designed for candidates to demonstrate their competency having completed formal learning experiences in this unit. Assessment may occur in real and/or simulated work environments. Candidates may be undertaking the unit in a range of learning situations, including private study, via a traineeship arrangement or via other workplace-supported means.
What are the aims of the final assessment tasks? This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements.
This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).
The key outcomes are:
• Establish work health and safety practices
• Facilitate consultation, cooperation and communication
• Monitor compliance with risk control processes
• Evaluate and maintain WHS
Prerequisites and
co-requisites None
Legislative and licensing requirements The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Are you ready for assessment?
You must ensure that you are ready to begin the final assessment. Complete the following self-assessment checklist to confirm that you hold the skills and knowledge required and feel ready to undertake a successful final assessment.
Topic Key outcomes
I am able to perform skills and demonstrate knowledge satisfactorily in the following tasks. q Topic 1 Establish work health and safety practices q 1A Access and interpret WHS legislation, regulations, code of conduct and workplace policies and procedures
q 1B Develop procedures for hazard identification, assessment and risk control
q 1C Monitor risk controls and hazard-specific procedures to support legislative and regulatory compliance
q 1D Identify requirements for expert WHS advice, and request this advice as required
q Topic 2 Facilitate consultation, cooperation and communication q 2A Develop and provide activities to provide WHS advice
q 2B Monitor processes for ensuring that workers can contribute feedback on WHS issues
q 2C Document outcomes of consultation and communicate to workers
q 2D Develop and implement processes to ensure documentation of responsibilities, duties and accountabilities
q 2E Implement and monitor training programs to ensure WHS training requirements are addressed
q Topic 3 Monitor compliance with risk control processes q 3A Develop WHS record-keeping policies and procedures and provide information to workers
q 3B Monitor hazard, incident and injury reporting processes to meet legislative requirements
q 3C Evaluate WHS record-keeping policies and procedures for compliance with legislative requirements
q Topic 4 Evaluate and maintain WHS q 4A Determine WHS priorities in consultation with the work group
q 4B Develop a WHS action plan taking account of priorities and training needs
q 4C Identify potential barriers to improvement
q 4D Establish processes to monitor achievement against the plan and update plan as required
If you have covered and feel confident in all of these areas, you are ready to proceed to the final assessment.
Before you commence the assessment process, discuss with your assessor or workplace supervisor any areas you do not feel confident in or have not covered.

Final assessment overview
To demonstrate your competency using this final assessment you must successfully complete both theory and practical assessment tasks.
Complete the following task using this learner guide • Part A – Questions
You will demonstrate a sound knowledge of the unit requirements in your responses.
• Part B – Case study questions
You will demonstrate a sound knowledge of the unit requirements in your responses.
Refer to the Aspire Practical placement logbook for this unit • Practical placement
Your performance will be assessed in the workplace.

Assessment plan
Complete the following form with your assessor.
Training organisation name
Candidate name
Phone number
Email
Assessor name
Unit/s of competency HLTWHS004 Manage work health and safety, Release 2
Assessment parts selected q Part A – Questions
q Part B – Case study questions
q Practical placement
Ready for assessment declaration I confirm that the purpose and procedures of this assessment have been clearly explained to me. I have been consulted about any special needs I might have in relation to the assessment process. The criteria to be used for this assessment have been discussed with me, as have the consequences and possible outcomes of the assessment.
I have accessed and understand general assessment information as provided by my training organisation.
I have been given fair notice of the date, time, venue and other arrangements for this assessment. I have completed a self-assessment of my performance of the skills and knowledge for this unit and confirm that I am ready for assessment.
My training organisation has provided information regarding time lines for assessment while on practical placement.
Candidate signature
Date

Final assessment tasks
Part A – Questions
Purpose You will demonstrate a sound knowledge of the unit requirements in your responses.
Instructions to the candidate All questions must be answered satisfactorily for Part A to be completed satisfactorily.
There is no restriction on the length of the question responses, or time restriction in completing the assessment.
You must complete all questions unassisted by the assessor or other personnel, but may refer to reference material as needed.
Resources required The question responses section is the only resource required for this questioning assessment to be completed.
Assessment conditions Skills must be demonstrated in the workplace.
In addition, simulations and scenarios must be used where the full range of contexts and situations cannot be provided in the workplace or may occur only rarely. These are situations relating to emergency or unplanned procedures where assessment in these circumstances would be unsafe or is impractical.
Simulated assessment environments must simulate the real-life working environment where these skills and knowledge would be performed, with all the relevant equipment and resources of that working environment.
In addition, assessment must ensure use of:
• current workplace policies and procedures for WHS.
Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
Reasonable adjustment If you do not wish to respond to the questions in written form, an interview may be used as an alternative approach if negotiated with your assessor.
Candidate to complete
Candidate name
Date of assessment
Assessment declaration I declare that no part of this assessment has been copied from another person’s work, except where clearly noted on documents or work submitted.
I declare that no part of this assessment has been written for me by another person. I understand that plagiarism is a serious offence that may lead to disciplinary action by my training organisation.
Candidate signature
Question 1 Explain how state/territory legislation impacts workplace regulations, codes of practice and industry standards, including WHS authorities.
Answer
Marking q Satisfactory q Unsatisfactory
Question 2 Explain how state/territory legislation impacts the rights and responsibilities of persons conducting a business or undertaking (PCBUs), officers and workers, including duty of care.
Answer
Marking q Satisfactory q Unsatisfactory
Question 3 Explain how state/territory legislation impacts due diligence requirements.
Answer
Marking q Satisfactory q Unsatisfactory
Question 4 Explain how state/territory legislation impacts general duty requirements.
Answer
Marking q Satisfactory q Unsatisfactory
Question 5 Provide two examples of regulatory requirements that relate to the community services work environment.
Answer
Marking q Satisfactory q Unsatisfactory
Question 6 Explain WHS policy requirements regarding designated person/s for raising issues.
Answer
Marking q Satisfactory q Unsatisfactory

Question 7 How does state/territory legislation affect performing hazardous manual tasks in a community services environment? Provide two characteristics of a hazardous manual task.
Answer
Marking q Satisfactory q Unsatisfactory
Question 8 Explain how WHS policies should address hazard identification, risk assessment and control.
Answer
Marking q Satisfactory q Unsatisfactory
Question 9 Outline the principles of hazard and risk management regarding risk analysis in community services work environments.
Answer
Marking q Satisfactory q Unsatisfactory
Question 10 Outline two hazard identification procedures according to the principles of hazard and risk management.
Answer
Marking q Satisfactory q Unsatisfactory
Question 11 Provide an example of how you would apply Level 2 of the hierarchy of control to control a hazard in a community services environment.
Answer
Marking q Satisfactory q Unsatisfactory
Question 12 In the principles of risk assessment, what is evaluated?
Answer
Marking q Satisfactory q Unsatisfactory
Question 13 Provide two examples of health and safety benchmarks in a community services work setting.
Answer
Marking q Satisfactory q Unsatisfactory
Question 14 Explain how state/territory legislation impacts infection control in a community services environment.
Answer
Marking q Satisfactory q Unsatisfactory
Question 15 Explain how WHS policies should address workplace support services.
Answer
Marking q Satisfactory q Unsatisfactory
Question 16 Explain how WHS policies should address consultation and participation.
Answer
Marking q Satisfactory q Unsatisfactory
Question 17 Why are WHS policies and procedures required to address human resources? Give two examples.
Answer
Marking q Satisfactory q Unsatisfactory
Question 18 Explain the legislative requirements for consultation in a community services work environment.
Answer
Marking q Satisfactory q Unsatisfactory
Question 19 What are two principles of safe design processes?
Answer
Marking q Satisfactory q Unsatisfactory
Question 20 Explain how WHS policies should address the use of personal protective equipment (PPE).
Answer
Marking q Satisfactory q Unsatisfactory
Question 21 In community services, what are two considerations that may need to be included in the emergency procedures?
Answer
Marking q Satisfactory q Unsatisfactory
Question 22 What are two ways you can use quality system documentation to evaluate record-keeping policies and procedures?
Answer
Marking q Satisfactory q Unsatisfactory
Question 23 Give two examples of hazards common to a community services work environment and suggest strategies for risk minimisation.
Answer
Marking q Satisfactory q Unsatisfactory

Assessor to complete
Feedback All questions must be satisfactorily answered by the candidate as per the marking guide in the Trainer’s and assessor’s guide. The questioning assessment has been confirmed:
q Satisfactory q Unsatisfactory
Please include recommendations for future training / action in cases where the candidate has not satisfactorily achieved all criteria:
Declaration I declare that this questioning assessment has been conducted as per the training organisation’s assessment procedures and the instructions provided for this assessment task, and that I have provided appropriate feedback to the candidate.
Assessor name
Assessor signature
Date marked

Part B – Case study questions
Purpose You will demonstrate a sound knowledge of the unit requirements in your responses.
Instructions to the candidate All questions must be answered satisfactorily for Part B to be completed satisfactorily.
There is no restriction on the length of the question responses, or time restriction in completing the assessment.
You must complete all questions unassisted by the assessor or other personnel, but may refer to reference material as needed.
Resources required The question responses section is the only resource required for this section to be completed.
Assessment conditions Skills must be demonstrated in the workplace.
In addition, simulations and scenarios must be used where the full range of contexts and situations cannot be provided in the workplace or may occur only rarely. These are situations relating to emergency or unplanned procedures where assessment in these circumstances would be unsafe or is impractical.
Simulated assessment environments must simulate the real-life working environment where these skills and knowledge would be performed, with all the relevant equipment and resources of that working environment.
In addition, assessment must ensure use of:
• current workplace policies and procedures for WHS
Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
Reasonable adjustment If you do not wish to respond to the questions in written form, an interview may be used as an alternative approach if negotiated with your assessor.
Candidate to complete
Candidate name
Date of assessment
Assessment declaration I declare that no part of this assessment has been copied from another person’s work, except where clearly noted on documents or work submitted.
I declare that no part of this assessment has been written for me by another person. I understand that plagiarism is a serious offence that may lead to disciplinary action by my training organisation.
Candidate signature
Read the case study, then answer the questions that follow.
Case study (questions 1–3)
Arnold is a physiotherapist and a health and safety representative at a community health centre that provides nursing and allied health services. Arnold’s manager Natasha has asked Arnold to conduct a review of the WHS infection control policies, procedures and practices in the workplace.
Arnold agrees to conduct the review but soon discovers that he requires some expert advice, as the knowledge required to review some of the nursing and podiatry infection control procedures are beyond his scope of practice.
The community health centre does not permanently employ anyone suitably qualified to assist Arnold in this infection control review process, so Arnold consults the WHS polices to find out what rights he has to access help.
CS Question 1 What information regarding workplace support services should Arnold find in the community health centre’s WHS policies?
Answer
Marking q Satisfactory q Unsatisfactory
CS Question 2 What consultation activities could Arnold use to involve the allied health and nursing staff in the review process?
Answer
Marking q Satisfactory q Unsatisfactory

CS Question 3 What are some ways that Arnold can ensure that the community health centre workers have a reasonable opportunity to participate in the review process?
Answer
Marking q Satisfactory q Unsatisfactory
Read the case study, then answer the questions that follow.
Case study (questions 4–7)
Fatima is a care worker at an aged care facility. Last week, Fatima noticed that the hoist she was using to transfer a resident out of bed was very awkward to use.
Fatima mentioned the hoist to her colleague Jessica, who agreed that everyone finds that particular hoist hard to use.
Fatima mentions the issue to her manager, Scott, and asks why something has not been done about the hoist. Scott advises Fatima that this is the first he has heard of the issue as staff clearly aren’t reporting their near misses on the incident reporting system.
When Scott discusses the lack of reporting at the next staff meeting, he is surprised to discover that very few of the workers are aware of the WHS polices relating to risk management and hazard, incident and injury record keeping.
CS Question 4 Why is it important for Fatima’s workplace to develop WHS record-keeping policies and procedures?
Answer
Marking q Satisfactory q Unsatisfactory

CS Question 5 What important legislative record-keeping requirements should Fatima and the other workers be aware of?
Answer
Marking q Satisfactory q Unsatisfactory
CS Question 6 What information should Fatima find in her WHS policies regarding hazard, injury and incident reporting?
Answer
Marking q Satisfactory q Unsatisfactory
CS Question 7 What information should Fatima find in the WHS policies regarding the workplace requirements for incident investigation and record keeping?
Answer
Marking q Satisfactory q Unsatisfactory
Read the case study, then answer the questions that follow.
Case study (questions 8–12)
Isla is the manager of a team of community services workers that deliver domestic home help such as cleaning, shopping and showering assistance.
Isla’s team recently had an external WHS auditor assess the safety management systems in the workplace.
The auditor recommended that Isla and the team update the WHS policies, hazard management and training programs in their workplace.
The auditor also made recommendations that the workers should be included in the process of establishing WHS priorities and developing a WHS action plan.
CS Question 8 Why is it important for Isla to include the workers in the process of establishing WHS priorities?
Answer
Marking q Satisfactory q Unsatisfactory
CS Question 9 What factors should Isla consider when developing a WHS action plan in consultation with the workers?
Answer
Marking q Satisfactory q Unsatisfactory

CS Question 10 What are the potential barriers to WHS improvement in this workplace and how might Isla identify those barriers?
Answer
Marking q Satisfactory q Unsatisfactory
CS Question 11 What are some common hazards that may be present in this community services environment and what risk minimisation strategies might Isla put in place to reduce risk to the workers?
Answer
Marking q Satisfactory q Unsatisfactory
CS Question 12 What are some essential factors required for Isla to monitor the progress of the WHS action plan, and how can she monitor actual achievement against planned progress?
Answer
Marking q Satisfactory q Unsatisfactory
Assessor to complete
Feedback All questions must be satisfactorily answered by the candidate as per the marking guide in the Trainer’s and assessor’s guide. The questioning assessment has been confirmed:
q Satisfactory q Unsatisfactory
Please include recommendations for future training / action in cases where the candidate has not satisfactorily achieved all criteria:
Declaration I declare that this questioning assessment has been conducted as per the training organisation’s assessment procedures and the instructions provided for this assessment task, and that I have provided appropriate feedback to the candidate.
Assessor name
Assessor signature
Date marked

Practical placement
Purpose Your performance will be assessed in the workplace.
Instructions to the candidate Refer to the Aspire Practical placement logbook for details of assessment while on practical placement.

Record of outcome
Training organisation name
Candidate name
Unit code and title HLTWHS004 Manage work health and safety, Release 2
Assessor name
Assessor email
Assessor phone number
Assessment tasks Satisfactorily completed
Part A – Questions
Part B – Case study questions
Practical placement
Declaration In completing this assessment, I confirm that the candidate has demonstrated all unit outcomes through consistent and repeated application of skills and knowledge with competent performance demonstrated in multiple instances over a period of time.
Evidence collected has been confirmed as:
q Valid q Sufficient q Current q Authentic
Final result
Result date
Assessor signature

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